1. Overview

At Bluffton Ceramic, we strive to provide the highest quality ceramic coating services to ensure our customers are completely satisfied. This refund policy outlines the terms under which refunds are granted for our ceramic coating services. Please read the policy carefully and contact us if you have any questions or concerns.

2. Eligibility for Refunds

Refunds are only available under the following conditions:

1. Service Not Rendered: If the ceramic coating service was not performed as agreed or if you cancel the service before it has been started, you are eligible for a full refund.
2. Service Dissatisfaction: If you are not satisfied with the results of our ceramic coating service, please contact us within 7 days of service completion. We will review your concerns and offer a solution which may include a re-application, correction, or partial refund, depending on the situation.
3. Quality Issues: If there are verifiable defects in the coating application, such as peeling, bubbling, or improper adhesion, and these issues are reported within 30 days of the service date, we will address them by offering a reapplication or a refund, at our discretion.
4. Accidental Damage by Our Team: If any damage occurs to your vehicle during the ceramic coating process and it is proven to be caused by our team, we will cover the costs of repair or provide a refund equivalent to the repair costs.

3. Conditions for Refunds

To qualify for a refund, the following conditions must be met:

• The vehicle must not have been altered or modified after the service was performed.
• The complaint must be documented with photographs and a detailed description of the issue.
• The vehicle must be returned to our facility for inspection, if necessary.
• Refund requests must be made within the specified time frames mentioned in this policy.

4. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

1. External Factors: Damage caused by external factors such as accidents, severe weather, or misuse is not covered by our refund policy.
2. Misuse or Neglect: Failure to follow the recommended maintenance procedures or neglect of the coating will void the refund eligibility.
3. Post-Application Changes: Any changes or modifications to the vehicle's paint or surface after the ceramic coating application that affect the coating’s integrity will render the refund policy null and void.
4. Beyond Refund Period: Refund requests made after the specified period will not be considered.
5. Third-Party Interference: Any work done by third-party service providers or application of incompatible products will disqualify you from a refund.

5. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Reach out to us at [email protected] or within the specified refund eligibility period.
2. Provide Documentation: Submit detailed information about your concern, including photographs and descriptions of the issues, along with a copy of your service receipt or order confirmation.
3. Inspection and Resolution: We will review your request and may require an inspection of your vehicle. Based on our assessment, we will offer a resolution which may include reapplication, correction of the issue, or a refund.
4. Refund Issuance: If a refund is approved, it will be processed through the original payment method within 7-10 business days. You will receive a confirmation once the refund is issued.

6. Contact Information

For any questions or to request a refund, please contact us at:

Bluffton Ceramic, LLC
2230 Blakers Blvd
Bluffton, SC 29909
Email: [email protected]

7. Policy Changes

Bluffton Ceramic, LLC reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will apply to services rendered after the date of the change.

8. Acceptance of Terms

By using our services, you agree to the terms of this refund policy. If you do not agree with these terms, please refrain from using our services.