Privacy Policy

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Effective Date: June 19, 2026

Last Updated: August 9, 2026

Bluffton Ceramic LLC (“Bluffton Ceramic,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when using BlufftonCeramic.com, our online booking system, or our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. INFORMATION WE COLLECT

We may collect the following information:

• Name, email address, and phone number

• Vehicle information, including make, model, year, condition, VIN, color, and other service-related details

• Appointment, booking, and service information

• Messages and communications sent through forms, email, telephone, or SMS

• SMS communication preferences, opt-in information, and consent records

• Payment and billing information processed securely through third-party payment providers

• Website usage information such as IP address, browser type, device information, and pages visited

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Schedule and manage appointments

• Provide ceramic coating, detailing, and related automotive services

• Communicate regarding appointments, deposits, payments, service status, vehicle readiness, and other service-related matters

• Respond to customer inquiries

• Send appointment reminders and scheduling updates when SMS consent has been provided

• Send promotional communications only when separate promotional consent has been provided

• Process payments and deposits

• Maintain customer and vehicle service records

• Improve our website, booking system, customer experience, and services

• Prevent fraud and protect the security of our business and customers

• Comply with applicable legal and regulatory requirements

3. SMS AND TEXT MESSAGE COMMUNICATIONS

Bluffton Ceramic may offer SMS text messaging for service-related communications and, separately, promotional communications.

Service-related text messages may include appointment confirmations, appointment reminders, scheduling changes, service updates, payment-related notifications, and vehicle-ready notifications.

Customers may separately choose to receive promotional messages regarding Bluffton Ceramic services, offers, announcements, or other marketing communications.

Consent to receive SMS messages is optional and is not required as a condition of purchasing goods or services or booking an appointment.

Message frequency varies depending on customer activity, appointments, service status, and communication preferences.

Message and data rates may apply.

Reply STOP at any time to opt out of SMS messages. Reply HELP for assistance.

Carriers are not liable for delayed or undelivered messages.

4. MOBILE INFORMATION AND SMS CONSENT

We do not share, sell, rent, or otherwise provide your mobile phone number, SMS opt-in information, or messaging consent information to third parties or affiliates for marketing or promotional purposes.

Mobile information and SMS consent information are used only for the purposes for which the customer provided consent and as necessary to operate and support our messaging services.

SMS consent is specific to Bluffton Ceramic and is not transferred to third parties or affiliates for their own marketing or promotional use.

We may use service providers that assist us in delivering communications or operating our business. Such providers may process information solely as necessary to provide services on our behalf and are not authorized to use mobile information or SMS consent for their own marketing or promotional purposes.

5. SMS CONSENT AND OPT-IN

Providing a telephone number does not automatically enroll a customer in SMS messaging.

Where SMS messaging is offered, customers are provided with a separate opportunity to affirmatively opt in to applicable text communications.

Service-related SMS consent and promotional SMS consent may be presented separately. Promotional consent is optional and is not required to book an appointment, purchase services, or receive service from Bluffton Ceramic.

SMS consent checkboxes or controls are not selected by default. Customers must affirmatively choose whether to provide consent.

Customers who do not consent to SMS messaging may still book and purchase Bluffton Ceramic services.

6. PAYMENT INFORMATION

Payments and deposits may be processed through third-party payment processors such as Square.

Bluffton Ceramic does not intentionally store complete payment card numbers or card security codes on its website or booking system when payments are processed by a third-party payment provider.

Payment providers process payment information according to their own privacy and security practices.

7. HOW WE SHARE INFORMATION

We may disclose information to service providers when reasonably necessary to operate our business, including providers that assist with payment processing, website hosting, booking systems, customer communications, data storage, and similar business functions.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, safety, security, or property of Bluffton Ceramic, our customers, or others.

We do not sell personal information.

As stated above, mobile phone numbers, SMS opt-in information, and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.

8. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. DATA RETENTION

We may retain customer, vehicle, booking, service, payment-related, communication, and consent records for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

10. YOUR PRIVACY AND COMMUNICATION CHOICES

You may contact Bluffton Ceramic to request updates or corrections to personal information we maintain about you, subject to applicable legal and recordkeeping requirements.

You may change your communication preferences or withdraw promotional communication consent at any time.

Withdrawing promotional consent does not affect your ability to purchase, book, or receive services from Bluffton Ceramic.

SMS users may withdraw SMS consent at any time by replying STOP. For assistance with SMS communications, reply HELP.

11. THIRD-PARTY SERVICES AND LINKS

Our website and services may contain links to or integrate with third-party services. Those third parties may have their own privacy policies and practices.

This Privacy Policy applies to information collected and controlled by Bluffton Ceramic and does not replace the privacy policies of independent third parties.

12. CHILDREN'S PRIVACY

Bluffton Ceramic's services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website or booking services.

13. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, legal requirements, or messaging practices.

Changes will be posted on this page with a revised “Last Updated” date.

14. CONTACT INFORMATION

Bluffton Ceramic LLC

Website: BlufftonCeramic.com

Email: info@blufftonceramic.com

Phone: 840-237-2642